Operational Blueprint Document (lex 82100): Recording And Correcting Employment Income Details 108-07010010 (effective From 11 October 2024). 1 Document Released In Part. LEX 82100 Sections Of The…

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This operational blueprint provides Services Australia staff guidance on recording and correcting employment income details, effective 11 October 2024. The document prioritises digital self-service channels (Centrelink online account, Express Plus mobile app, and phone self service) for customers to report and update employment income, with staff required to make genuine attempts to transition customers to self-service before providing assisted reporting. The procedure integrates Single Touch Payroll (STP) data from the ATO, which pre-fills employment income information that customers must verify or correct. Specific guidance addresses different payment types (Youth Allowance, Austudy, Age Pension, Disability Support Pension, etc.), with particular provisions for DSP customers recording over 30 hours weekly work, whose updates fail and require staff intervention. The document emphasises customer responsibility for confirming accuracy of pre-filled data against payslips, whether updating through self-service or staff-assisted channels.