Operational Blueprint document (LEX 90323): Recording and correcting employment income details 108-07010010 (effective from 13 February 2026). 1 document released in part. LEX 90323 Sections of the…

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This operational blueprint (effective 13 February 2026) provides Services Australia staff with procedures for recording and correcting employment income details for Centrelink customers across multiple payment types including Youth Allowance, Austudy, ABSTUDY, Age Pension, Carer Payment, Disability Support Pension, and Parenting Payment. The document prioritises self-service reporting through Centrelink's online account and Express Plus mobile app, requiring genuine attempts to transition customers to these channels before assisted reporting. It outlines Single Touch Payroll (STP) integration with the ATO, allowing pre-filled employment data for mutual clients, and specifies that staff must verify and discuss any pre-filled STP information with customers before processing changes. A notable safeguard addresses DSP customers: when they record 30+ hours weekly via self-service, the update fails and creates a work item for manual staff completion. The document emphasises customer verification of payslip data against pre-filled information.