Operational Blueprint document (LEX 90295): Recording and correcting employment income details 108-07010010 (effective from 13 February 2026). 1 document released in part. LEX 90295 Sections of the…

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This operational blueprint document establishes procedures for Services Australia staff to record and correct employment income details for welfare customers, effective 13 February 2026. The policy prioritises self-service reporting through Centrelink's online account and mobile app, with staff required to make genuine attempts to transition customers to these channels before providing assisted reporting—except where exceptions apply. The document covers multiple payment types including Youth Allowance, Austudy, ABSTUDY, Age Pension, Carer Payment, Disability Support Pension, and Parenting Payment. It addresses Single Touch Payroll (STP) data integration, requiring customers to verify pre-filled employment information from ATO payroll data against their payslips. A notable operational safeguard requires staff to create work items and contact the customer when Disability Support Pension recipients record 30+ hours weekly through self-service, as the system cannot process this automatically. Staff must discuss all pre-filled details with customers and implement changes as advised where discrepancies exist with payslips.