Operational Blueprint document (LEX 89892): Person Permitted to Enquire (PPE) or Update (PPU) authority 106-07090000 (effective from 28 January 2026). 1 document released in part. LEX 89892 Sections…

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This operational procedure document defines authority settings for third-party enquiries and updates to customer accounts at Services Australia. It establishes two authorization levels: Person Permitted to Enquire (PPE) allows designated representatives (partners, family, organizations) to ask questions about Centrelink payments, services, and entitlements on behalf of customers; Person Permitted to Update (PPU) extends this to include making information updates. Neither authority permits representatives to make decisions, apply for payments, attend appointments, or request reviews on the customer's behalf. The document emphasizes that staff must provide only minimum necessary information to answer specific enquiries. Special provisions apply for ABSTUDY, where only applicants can authorize representatives. The document includes guidance for safely ending PPE/PPU authority during relationship breakdowns. Documentation is recorded via internal system entries, with partner PPE authorities displayed in customer records.