Operational Blueprint document (LEX 91789): Diagnosis of a medical condition provided by an Assessment Services Psychologist for Disability Support Pension (DSP) 008-03030020 (effective from 6 May…

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This operational blueprint (effective 6 May 2026) establishes procedures for Services Australia's Assessment Services Psychologists to provisionally diagnose psychological/mental health conditions for Disability Support Pension (DSP) eligibility in exceptional cases. The procedures apply to vulnerable customers—particularly those in remote areas with limited health access or disengaged from healthcare systems—who cannot be effectively assessed through standard DSP assessment processes and are likely to qualify for the pension. When DSP claims cannot be manifestly granted or rejected by the Medical Assessment Team, a Job Capacity Assessment report incorporating the psychologist's specialist assessment documents the provisional diagnosis. The Health Professional Advisory Unit must be consulted before submission to ensure all medical factors are considered. These exceptions bypass normal requirements for customers to provide their own medical evidence supporting their claims.