Documents relating to (LEX 92835): Service Arrangement is respect of the Australia – New Zealand Agreement on Child and Spousal Maintenance - Schedule of Services 2024 Service Arrangement is respect…

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The release comprises two documents relating to the Schedule of Services 2024 supporting the Service Arrangement in respect of the Australia-New Zealand Agreement on Child and Spousal Maintenance, administered by Services Australia's Child Support program with New Zealand Inland Revenue. The schedule sets operational rules for exchanges between the two Central Authorities, including daily, weekly and annual exchanges, electronic information formats, and the Schedule of Events. Key measurable settings include up to 70 pre-transmittal customer location requests per Central Authority each week, a 15-day response period for location requests, a maximum of five high-priority location requests daily, and a 15-day window for providing new information before a case is deemed non-collectable. The release also covers case return categories (non-residence, death, non-collectability), payment processing, and version history from 2012 to 2023. Portions are withheld under sections 33(a)(iii), 47E(d) and 47F(1) of the FOI Act.