Documents relating to Services Australia’s myGov app terms of use (LEX 93734). Documents released as a result of an Internal Review of LEX 92054: Privacy Notice for myGov App Details Business User…

Written by Claude Haiku 5.5 from the extracted text on 14 Oct 2026. It can miss or misread redacted and scanned pages. Check the source before relying on it.

This FOI release from Services Australia comprises an internal review decision (LEX 93734, reviewing LEX 92054) concerning the myGov app's privacy notice and terms of use. Material released in part includes the myGov app privacy notice, covering what personal information is collected (device details, wallet information, government certificate identity numbers), its use for operating myGov and fraud and compliance activities, sharing with linked services and the Digital ID exchange, handling of concession card QR codes, passport scanning for international COVID-19 certificates, and Adobe Customer Journey Analytics. The release also includes a Detailed Business User Stories Specification (version 1.3, March 2026) for sourcing myGov Terms of Use from a content management system across portal and app, with user stories, acceptance criteria and legal sign-off determinations citing the Social Security (Administration) Act 1999. Terms of use text on liability, acceptable use and PIN security is included. Redactions under sections 22 and 47E(d) cover technical and operational details. No processing times or volumes are reported.