Documents relating to (LEX 92535): User guide 065-13110040 ACMPS access requests. 1 document released in part. LEX 92535 Sections of the Act : Section 47E(d) Exemptions : Section 47E(d)

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This FOI release from Services Australia contains a partially released internal operational guide, LEX 92535, titled "ACMPS access requests and user guide 065-13110040". The document, marked "Do not share this information externally", explains how Service Officers request access to the Aged Care Management Payment System (ACMPS) and provides background on a historical user guide covering common ACMPS tabs and screens. It also describes how carer status types, leave types and departure reasons appear in the system, noting this applies only to home care arrangements before 1 November 2025. The text points to a Resources page hosting the ACMPS User Guide, task cards for requesting access and creating or updating an aged care client record, and a training course (CLK00958, ACMPS introduction and navigation). Substantial portions were withheld under section 47E(d) of the FOI Act, which covers material that could prejudice the effective operation of government agencies. No processing times, volumes or payment effects are disclosed.