Speech by David Hazlehurst at Services Australia’s mid-year report event on 13 June 2025 (LEX 88269). 1 document released in full. LEX 88269 Sections of the Act : N/A Exemptions : N/A

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This FOI release is a single 19-page speech by Services Australia CEO David Hazlehurst delivered at the agency's mid-year report event on 13 June 2025, released in full with no exemptions. The speech reports on progress across service delivery, including faster claims processing with additional resourcing, ongoing challenges with complex claims such as the Disability Support Pension, and appeals and debt backlogs. It covers Centrepay reform, with proposed removal of high-risk services, mandatory target amounts and end dates for deductions, and new Terms of Use from mid-July 2025. Other topics include the Advocates Channel (101 registered users, over 2,700 enquiries resolved), a Lived Experience Reference Group, service centre security upgrades (174 of 318 centres transformed), AI and automation strategy, and legislative reform to allow data sharing across Medicare, Centrelink and Child Support.