Total Number Of Customer Aggression Incidents Recorded By Services Australia During The 2023-24 And 2024-25 Financial Years (lex 88036). 1 Document Released In Full. LEX 88036 Sections Of The Act :…

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Services Australia recorded 29,327 customer aggression incidents in the 2024-25 financial year, up from 26,824 incidents in 2023-24, representing a 9.3% increase year-on-year. The data covers all service delivery brands across the agency and was released in full under section 22 of the Freedom of Information Act with no exemptions applied. Specific contextual information regarding incident types, service areas affected, or operational responses has been redacted as out of scope for this request.