Documents Relating To (lex 82324): Services Australia Security Risk Management Review Report. 1 Document Released In Part. LEX 82324 Sections Of The Act: Sections 47e(d) And 47f(1) Exemptions:…

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A 64-page Security Risk Management Review Report conducted by Graham Ashton in July 2023 examining Services Australia's approach to workplace safety and customer-related violence. The review addresses four terms of reference covering security policy and leadership; staff support and training; managed service plans; and staff engagement outcomes. Key areas examined include service centre design and security features, emergency response procedures for aggression, security guard deployment, legislation regarding trespass and workplace protection orders, staff training in customer aggression de-escalation and mental health support, Employee Assistance Program services, and staff attrition at face-to-face locations. The document includes recommendations on establishing a security operations response capability, engagement protocols with law enforcement and corrections departments, and addressing aggression reduction through policy design. Significant portions were withheld under exemptions 47E(d) and 47F(1), indicating protected deliberative material and law enforcement operational information.