Document Relating To Services Australia’s Job Statements For Indigenous Liaison Officer Roles (lex 85245). 1 Document Released In Full. LEX 85245 Sections Of The Act : N/a Exemptions : N/a

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Services Australia released a job statement for Indigenous Service Officer (ISO5) positions, classified as APS 5 within the Service Delivery job family. The document outlines role responsibilities focused on supporting Aboriginal and Torres Strait Islander customers accessing agency payments, services, and programs. Key duties include building culturally responsive relationships with customers and communities, facilitating engagement adapted to local needs, promoting digital self-management channels, and providing feedback to stakeholders on service improvements. Officers work collaboratively with staff to enhance cultural capability and operate under general supervision while exercising independent judgment within defined parameters. The role emphasizes community partnership, self-sufficiency outcomes, and listening to Indigenous peoples' voices in shaping service delivery approaches aligned with government priorities.