Operational Blueprint Document (lex 84719): Restricted Portability Assessment Procedure For Centrelink International Services Staff 061-01110050. 1 Document Released In Part. LEX 84719 Sections Of…

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This operational blueprint establishes procedures for Centrelink International Services (CIS) staff to assess whether customers receiving portable payments can continue receiving benefits while travelling outside Australia. The document outlines five approved reasons for temporary or required-duration absences: acute family crisis, humanitarian reasons, medical treatment unavailable in Australia, Australian Defence Force Reserves training, and overseas full-time study. Temporary absence customers generally receive payments for two to three weeks (maximum six weeks, four weeks for Disability Support Pension), while required-duration absence customers are paid for as long as circumstances require. Initial assessment by Service Officers determines eligibility; if approval is possible, cases are referred to CIS for verification that customers' situations fit strict guidelines and documentation is acceptable. Not all payments are portable under these provisions, with eligibility varying by absence reason. The procedure also addresses special considerations for Disability Support Pension customers paid under international agreements travelling to third countries.