Operational Blueprint Document And Associated Linked Document (lex 83691): 007-11060000: Debt Offsetting During Family Assistance Reassessment, Reconciliation And Claim Processing (effective From 15…

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Services Australia released its operational blueprint for debt offsetting procedures applied to Family Tax Benefit (FTB) and Child Care Subsidy (CCS) payments, effective 15 February 2025. The document outlines automatic processes where FTB arrears, top-ups, supplements, lump sum claims and tax refunds are used to recover outstanding debts across family assistance, social security, student assistance and Paid Parental Leave schemes. Specific payment types—including Newborn Upfront Payments and Stillborn Baby Payments—have limited offsetting applications. The procedure excludes certain payments (FTB Bereavement Payments, high-rate NBU entitlements) and applies temporary exclusions for customers affected by declared disasters or those with write-off arrangements. Customers can request temporary exclusions from debt recovery when FTB arrears are received if sufficient grounds exist, though the document excerpt ends before detailing complete