Documents relating to (LEX 91585): Customer Referral Guidelines for Child Support Staff (relating to Debt Enforcement subject matter) referenced at item 3 of Operational Blueprint 277-04220010…

Written by Claude Haiku 5.5 from the extracted text on 14 Oct 2026. It can miss or misread redacted and scanned pages. Check the source before relying on it.

This FOI release from Services Australia comprises internal operational guidance for Child Support staff on referring customers to debt enforcement, cross-referenced to an Operational Blueprint on debt enforcement referrals effective from 30 April 2026. The guidance is organised into tables setting out referral criteria and methods for debt enforcement initiated in court by Child Support, debt enforcement initiated in court by customers (such as those requesting a debt certificate or pursuing private court action), and customers locked to a Debt Enforcement Service Officer or position. Referrals are to be assessed for suitability within three working days unless further information is needed, and referring officers are kept informed of progress. Escalation routes are described for urgent issues, non-urgent issues, and referrals made outside business hours or after an unsuccessful transfer. Much of the text, including referral methods and contact details, has been withheld under section 47E(d) of the FOI Act, and several pages are blank or unreadable in the extract.