Documents Relating To (lex 86343): Agency Training Material: Course CLK00359 Austudy Introduction Course CLK01266 Austudy New Claims (effective From June 2024) Austudy Program Information Sheet…

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Services Australia released training materials for Austudy administration, comprising an introductory course (CLK00359) and new claims course (CLK01266) effective June 2024, plus a program information sheet for senior executives (July 2025). The introductory course teaches staff to answer customer enquiries, assist with applications, and assess ongoing entitlement. It covers eligibility criteria—applicants must be aged 25+, satisfy residence requirements, and meet activity test obligations or apprenticeship conditions. The materials include practical activities testing staff knowledge on age, residency, and visa subclass assessments using internal reference materials. One document was released in full; one was partially released under section 47E(d) exemptions. The disclosure enables frontline staff to consistently apply payment eligibility rules and helps customers navigate application processes.