Operational Blueprint Document (lex 84796): Referring A Customer To Disability Employment Services (des) 008-04030110 (valid From 22 April 2025). 1 Document Released In Part. LEX 84796 Sections Of…

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Services Australia released an operational blueprint (valid from 22 April 2025) explaining procedures for referring customers to Disability Employment Services (DES). The document outlines DES eligibility criteria, including Australian residency, age requirements (14 to Age Pension age), minimum work capacity of 8+ hours weekly, and not studying full-time or working above benchmark hours. Most referrals require prior Employment Services Assessment (ESAt) or Job Capacity Assessment (JCA), though exemptions apply to Work Assist participants, Special Class Clients, and Eligible School Leavers. The agency must refer customers with mutual obligation requirements to DES at the earliest opportunity, while DSP recipients with participation requirements can be referred if requested. Other eligible customers may directly register with DES providers. Sections 22 and 47E(d) of the FOI Act were applied as exemptions, with portions of the ten-page document withheld